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The #1 Way to Show Your Patients that You Care: Acknowledgment

“All the tests are back, and their is nothing wrong with your daughter.”  For years, I would step into a patients room and annouce the good news that there was “nothing wrong with you” thinking that the patient would be so releaved.  I was reminded of the impact of such a statment at work recently. [...]…

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Being Realistic is Over-rated

“Being realistic is the most common path to mediocrity…The moment you decide to be realistic you can pretty much guarantee that is what will happen…”-Will Smith Is anyone else tired of being realistic?  A saboteur (or gremlin) is a self limiting voice that whispers into our mind.  The saboteur is the voice that “shoulds” on [...]…

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Work Life Balance vs. Well Being

This article points out that well being is more important measure than work life balance.  If we have great work life balance but we hate our work and our life, then even though we have work life balance, we are miserable.  We need to look to well being: finding ways to be happy and content [...]…

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What Do You Want Your Button to Say?

One of my friends and partners took apart his Staples “That was Easy” button and rewired it to say a special statement to one of his sons.  I LOVE his creativity, but unfortunately it sounded like a lot of work. It made me think of what I would have the button say to me if I [...]…

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Knowing the Language of Appreciation

I had a fascinating conversation with a USC Business School Professor last week.  He pointed out that only 37% of employees feel appreciated at their job, and the majority don’t trust their leaders.  What would a world look like where employee’s felt truly appreciated? Are these employees being shown appreciation, but it isn’t landing?  What [...]…

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You Are Influenced In Ways You Don’t Realize

In today’s excerpt – our memory works in such a way that things that happen to us in one moment influence our behavior after that in ways we don’t realize. It is a process psychologists refer to as priming, and it suggests, for example, that adopting positive language and mannerisms can in fact make us more [...]…

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Perception: ER Doctors Always get a Second Chance

In 1946, Solomon Asch did an experiment in which he created 2 lists of attributes that describe an individual. The 2 lists had the same attributes: intelligent, skillful, industrious, determined, practical, and cautious. However list A had one additional attribute: warm, and list B had the additional attribute: cold. After 2 separate groups of people [...]…

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